This page is for the use of Pfizer and other people distributing and promoting MEDCAL RISK heart disease prevention products
Versions and extensions of RISK CHD
Frequently asked question for RISK CHD 22/2
Technical support is now on 077650754888
from 11.00am to 02.00pm Monday to Friday
please use this for any help you need
There is a problem with the auto load when the operating system is Windows NT. If a surgery uses NT make sure you have a CD with NT or BDE on the label. The CD produced from now will cover both windows 95, 98 and NT and should work with windows 2000 but we have not tested this.
26/11/2000
There is a interaction with one old version of the Borland database engine
used we believe by GPASS and
one or two version of Torex(system 2000 and 6000)
This a Borland database engine problem and is solved by the most up to date
version of the Borland database engine which we include in our recent CDs so
if your are going to load on these systems please contact us first so that
we can make sure you have the most up to date CD which contains a fix for this.
Extra CDs are now available to all reps wishing to demonstrate the program
Error messages
RISK CHD produces 2 types of error messages
1 file checking error. This tells you a file RISK is looking for cannot be found. Please note exact path of file shown and pass information to MEDCAL. In most cases RISK will still function normally.
2. Fatal errors. These occur when files have been damaged. Please note all details given as a reinstall may necessary.